This Privacy Policy (“Privacy Policy”) describes what information pHarmatonic (“pHarmatonic,” “We,” “Us,” or “Our”) may collect from a user (“You,” “Your,” or “User”) when You use our services, including advice on ailments, medications, re-ordering prescriptions, and booking GP appointments, and how pHarmatonic uses, processes, discloses, and protects such information.

By creating an account, using our services, or submitting information to Us, you confirm that You have read, understood, and agree with the privacy practices described in this Privacy Policy and the Terms of Use (the “Terms”) and the collection, storage, and processing of Your information by them. This Privacy Policy is incorporated by reference into the Terms. Any capitalized terms used but not defined in this Privacy Policy have the meaning given to them in the Terms.

General Terms:

• By using our services or providing Your information, you confirm that You have the capacity to enter into a legally binding contract under UK law and agree to the practices outlined in this Privacy Policy.
• You consent to Our collection, use, sharing, and disclosure of Your information as described in this Privacy Policy. pHarmatonic may modify this policy at any time, and your continued use of our services constitutes acceptance of the amended policy.
• If You access Our services from an overseas location, you are responsible for compliance with applicable local laws.
• If You do not agree with this Privacy Policy, please do not use Our services.

1. What Information About You Is Collected?

When You use our services, pHarmatonic may collect information that specifically identifies You or relates to Your health. This includes:

• Information You Give Us: 
  • Registration details such as name, phone number, address, and email address.
  • Information related to Your medical history, symptoms, medications, and health conditions.
  • Prescription details, treatment plans, and dosage information.
  • Information related to booked appointments.
  • Any information given in forms used to request services.

• Information from Other Sources: 
  • Information from Medical Practitioners or other healthcare providers.
  • Information from other third parties that are connected to our service.

• Cookies and Other Tracking Technologies: 
  • pHarmatonic may use cookies and tracking technologies to improve your experience and analyse usage. (See our Cookie Policy for more details).
  • IP address, Web browser type and version, Operating system, URLs of referring sites, your activity on our site, and exit sites.

• Automatic Information: 
  • Information about Your device, browser, and location.

pHarmatonic may collect Sensitive Personal Data or Information (SPDI) related to Your health. You consent to Our collection, use, and disclosure of this information.

2. How Does pHarmatonic Use the Information It Collects?

pHarmatonic uses your information to:

• Provide the services You request, including medication management, prescription support, and GP appointments.
• Improve Our services and user experience.
• Personalise and tailor your experience on our site.
• Communicate with You about Your requests and provide updates.
• Analyse data and trends to enhance Our services.
• Comply with applicable laws.
• Contact you about feedback for our services.
• Contact you about incomplete orders.
• Personalising and tailoring our services for you.
• Replying to emails from you.
• Sending you emails you have opted into (you can unsubscribe at any time).
• Marketing purposes with your consent.

3. Does pHarmatonic Share the Information Received?

pHarmatonic may share Your information with:

• Medical Practitioners and healthcare providers.
• Third-party service providers for necessary services.
• As required by law or to protect Our rights.
• In the event of merger or acquisition of the company.
• To improve our business.
• We may share anonymised statistical data with third parties.

pHarmatonic may transfer information to third parties, including those outside the UK, with appropriate data protection measures.

4. How Secure Is My Information with pHarmatonic?

pHarmatonic implements security measures to protect Your information, but pHarmatonic cannot guarantee absolute security. You are responsible for protecting Your account credentials.

5. What Information Can I Access?

You can access and modify Your account information. You can opt out of optional services.

6. Are Children Allowed to Use the Platform?

Our services are intended for adults. If pHarmatonic learns that a child under 18 has provided information, pHarmatonic will delete it.

7. Third-Party Links

Our services may contain links to third-party websites. pHarmatonic is not responsible for its privacy practices.

8. Retention of Information

pHarmatonic retains Your information as needed for Our services and as required by law. You can request deletion of Your information, but this may affect Our ability to provide services.

9. Changes to Your Information

You can review and update Your account information.

10. Notices

If You have privacy concerns or grievances, please contact pHarmatonic at: Email address: [Insert Email Address Here]. pHarmatonic will endeavour to resolve Your grievances within one month.

11. Miscellaneous

• Disclaimer: pHarmatonic cannot guarantee absolute privacy.

• Indemnity: You indemnify Us against third-party claims related to Your information disclosure.

• Severability: If any part of this policy is invalid, the rest remains in effect.

• You have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold: Right to be informed, Right of access, Right to rectification, Right to erasure (right to be forgotten), Right to restrict processing, Right to data portability, Right to object, Rights related to automated decision-making and profiling.   

• You also have the right to lodge a complaint with your local data protection authority.

• We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your use of our site following the alterations. We recommend that you check this page regularly.